Customer Service (telemetry) (mandarin Speaking)

George Town, Pulau Pinang, Malaysia

Job Description


Mohon

Kelayakan

Job Details

  • Company: Teleperformance Malaysia
  • TP Code: RB-C001-IS-CSS-CN
  • Job Title: Customer Success Specialist (Telemetry) - Mandarin
  • Location: Livingston, George Town, Penang
  • Shift: 5 working days (rotational shift)
Job Highlights
  • Inclusive and diverse work environment
  • Young, energetic, and supportive team!
  • On site Trainings & Career Development
  • Fun and attractive Incentives
Job Requirements
  • Fluent in the required language Mandarin and English (speaking, reading, and writing)
  • Customer service or sales experience, including telephone sales competencies.
  • Sales-driven and focused on achieving results.
  • Customer-centric approach, prioritizing customer problem-solving
  • Digitally savvy, keeping up to date with and other digital information sources.
  • Strong selling skills, ability to navigate gatekeepers and reach decision-makers.
  • Professional, courteous, and customer service-oriented
  • Effective communication with individuals from diverse backgrounds
  • Technical proficiency in common business software, contact centre systems, and internet navigation.
  • Strong organizational skills, able to meet deadlines and handle multiple tasks.
  • Strong time and task prioritization abilities for manager profile
  • Management of a long-list customer portfolio based on event tracking and account prioritization.
Tanggungjawab
  • Manage 35+ high touch CX Cloud customer engagements.
  • Drive usage and adoption activities following the CXIM playbook to ensure customer success. This includes setting goals, developing success plans, establishing metrics, identifying roadblocks, and providing recommendations.
  • Maintain accurate records of customer activities and engagements to ensure data integrity in business reporting.
  • Maintain a deep understanding of the CX Cloud platform and educate customers on relevant features for their specific business needs.
  • Collect and input customer feedback using the feedback management tool (AHA).
  • Monitor and report on the health and risk of assigned accounts, implementing intervention strategies to promote retention.
  • Participate in internal and external account reviews, communicating ROI measurements, progress towards goals, and addressing adoption barriers.
  • Conduct customer feedback surveys post-onboarding and during the engagement process.
  • Build and nurture a pipeline of reference customers.
  • Drive customer participation and attendance in local user communities, events, webinars, etc., as applicable.
Manfaat
  • Inclusive and diverse work environment
  • Young, energetic, and supportive team!
  • On site Trainings & Career Development
  • Fun and attractive Incentives
Manfaat tambahan
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Annual Leave
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Job Detail

  • Job Id
    JD962865
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    George Town, Pulau Pinang, Malaysia
  • Education
    Not mentioned