Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer Service(Mandarin/Cantonese)FollowMYR2,800 - MYR3,700 Per Month, and +1 other locationsFresh GraduatesBe an early applicant!Posted 20 minutes ago xe2x80xa2 Closing 15 Dec 2024Be an early applicant!SaveApplyRequirementsJob Title: Customer Service Representative (Mandarin/Cantonese)Location: Damansara Utama, 47400 Petaling Jaya, Selangor, Sunway Visio cherasType: Permanent | Full TimeSalary Range:

• Basic Salary*: Upto RM 2800 - 3700 (Based on experience and interview performance)
• KPI Incentive*: Minimum RM 250 (based on performance) + Night Shifts Allowances

Work Schedule*:

• 24/7 operation
• 5 working days per week
• 8 working hours + 1-hour lunch break per day
• Shifts: Earliest shift (7:00 AM to 4:00 PM), Latest shift (11:00 PM to 8:00 AM)
• Shifts rotate every two months

Mandate:

• Candidate must possess at least a SPM.
• Immediate Joiners are preferred.
• Fresh graduates are welcome to apply
• Required language(s): Mandarin/ Cantonese and English

Responsibilities

• Respond to customer enquiries and complaints in a timely and professional manner
• Provide excellent customer service, ensuring high levels of customer satisfaction
• Utilize problem-solving skills to resolve customer issues efficiently
• Communicate effectively with customers in Mandarin, both verbally and in writing
• Read and write Chinese characters
• Work rotating shifts, including nights, to ensure 24/7 coverage

Benefits

• Holiday triple pay
• Overtime payment
• Free meal provided daily
• Night shift allowance (RM 300, prorated for applicable months)
• KPI Allowance

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Training Provided
• 5 Working Days
• Performance Bonus
• Annual Bonus

SkillsCustomer Service Customer Support Customer Experience Mandarin CantoneseImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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