Job Description

Your role will involve handling customer requests, addressing their concerns, and offering detailed information in response to inquiries received through inbound phone calls and email channels. Additionally, you will serve as the main point of contact for customers utilizing the client\'s website shopping channel, ensuring their needs are met and providing support throughout their online shopping experience.

Your Responsibilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.

Requirements

• Must be able to speak, read and write in English, and Mandarin
• Minimum of 6 months\' work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a \'must\' but would be a distinct advantage.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Able to receive continuous feedback and work in a fast-paced working environment.

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Why join us?

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We\'re always on the lookout for more awesome people to join us, and we\'re committed to building a diverse and inclusive team. Whether you\'re just starting out in your career or you\'re an experienced professional, we welcome anyone with big ambitions and a great attitude.

At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. We believe in investing in our employees\' futures, and we\'re committed to helping them grow and succeed.

So if you\'re looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we\'re one of the best companies to work for!

Click on \xe2\x80\x9cApply Now\xe2\x80\x9d and let\'s have a conversation.

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Responsibilities

Your Responsibilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.

Benefits

Job Highlights

• Work Life Balance Environment
• Young, energetic, and supportive team!
• Diversified and inclusive culture
• Language and Night Shift Allowance

Additional Benefits

• Medical and Hospitalisation Leave
• Annual Leave
• Medical Insurance

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