Duty Manager. Front Office
Job Description
Role Description To supervise operations in assigned sections to consistently and profitably deliver a high-quality guest experience in accordance with established standards. Main Duties & Responsibilities Ensures implementation of SOP and all policies & procedures related to the department. Ensures all guest requests and complaints are handled appropriately adhering to the hotel\'s general guidelines for service recovery. Ensures all opening and closing duties are implemented in accordance with established standards. Reviews weekly forecasts and schedules Team Members accordingly. Assists hands-on in the operation during peak periods as required. Meets, greets and escorts guests to the room in accordance with the hotel\'s standards and as assigned. Ensures a strict room key control system is implemented at the Executive Floor. Approves rebates within the amount parameters as specified by the hotel\'s policies & procedures. Is the custodian of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition. Functions as Chorus reward Ambassador. Coordinates VIP recognition programs. Ensures the Team is always up to date with the latest and recommends the best outside companies. Maintains logbook.
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Job Detail
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Job IdJD1020702
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPulau Pinang, Malaysia
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EducationNot mentioned