Job Description

Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

• Support the growth and performance of the online store with monthly KPIs
• Assist the e-commerce operations team with on-boarding to hit online sales targets:

• Shoot and measure merchandise
• Edit and upload products
• Order fulfilment
• Work closely with marketing team to ensure online SOPs are running smoothly
• Provide customers support through channels, including but not limited to email and social media
• Responding to customer enquiries within an agreed response time
• Record feedback meticulously and make prompt escalations to relevant teams
• Any other ad-hoc tasks assigned.

Qualifications

• Diploma/degree in marketing, operations or equivalent
• Good command of English
• Skilled in Microsoft Office
• Excellent communication and interpersonal skills, both written and verbal
• Detail oriented, organized and has good time management
• Able to work independently in a team and show a good level of initiative
• Able to commute office located in Kuala Lumpur

Additional Information

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