Enterprise Customer Service Unit
Kuala Lumpur, Malaysia
Job Description
- Handling incoming calls and enquiries from Corporate Client (Enterprise or Business Unit) with demonstration of excellent customer service skills to meet and exceed customers\xe2\x80\x99 expectations.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Work closely with team members and leaders at all times to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Job Detail
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Job IdJD874051
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:2023-01-01 22:08:14
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned