Job Description

• Manage and supervise all club facilities and services to ensure smooth operations.
• To ensure that club is monitored effectively and provides a valuable experience for its members.
• Reporting the operation of the club to the management on a timely basis.

2. Member Engagement

• Develop and implement strategies to attract new members and retain existing ones.
• Regular communication through omni-channel to keep members updated.
• Collecting member feedback to improve engagement strategies.

3. Event Planning

• Organize and coordinate events and activities for club members to enhance their experience.
• To support management theme at any event organized by the club.

4. Financial Management

• Prepare and manage budgets, financial reports, and membership fees.
• Planning, organizing, directing and controlling financial activities to achieve EPF objectives.

5. Compliance

• Ensure the club complies with all relevant laws and regulations.
• Ensure the club operates within a regulatory framework, maintains high standards and avoids potential legal fines.
• To prepare any related guidelines for the members.

6. Customer Service

• Address and resolve any issues or complaints from club members promptly.
• Provide responsive support on membership issues.

7. Vendor Management

• Negotiate contracts with vendors and suppliers to ensure quality and cost-effectiveness.
• Ensure services and goods are delivered efficiently and effectively.

8. Facility Maintenance

• Ensure the club\'s facilities and equipment are well-maintained and safe for use.
• Proper inventory and record for all club assets and equipment.

9. Marketing and Promotion

• Develop and implement marketing strategies to promote the club and its services.

JOB REQUIREMENTS

• Malaysian citizen
• Above 21 years old upon the closing date of application
• Obtain a pass in Bahasa Melayu, including oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government
• Possess at least a Bachelor Degree or Bachelor Degree (Honours) in Sports Science/ Health/ Public Relation/ Finance/ Business Administration, Hospitality Management, or related fields recognised by the Malaysian Government from any local or overseas higher learning institutions or a qualification recognized as equivalent
• Previous experience in club management, hospitality, or a similar role.
• Have excellent oral and written communication skills in Malay and English
• Have high motivation and can work under minimal supervision
• Strong leadership, communication, and organizational skills, with a keen eye for detail.
• Able to work in a team, committed and able to complete tasks in a short time
• Have experience in all the above tasks will be given priority

JOB STATUSContract / PermanentAll applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.

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