Job Description

Job Category: Information Technology and Services
: Job Purpose *
To provide end-to-end support in managing project governance, reporting, and demand intake processes. The role ensures timely tracking of project deliverables, resource utilization, and demand requests while enabling data-driven decision-making and operational continuity across the portfolio.
Key Responsibilities *
Project Governance & Reporting

• Track project milestones, timelines, and deliverables to ensure alignment with the project plan.
• Prepare and maintain regular project status reports, dashboards, and executive summaries.
• Monitor and follow up on project risks, issues, and dependencies (RAID log).
• Support project meetings by preparing agendas, taking minutes, and ensuring follow-up actions are tracked.
• Drive reporting cadence and ensure timely submission of dashboards and project updates to stakeholders and leadership.

Demand Intake & Coordination

• Manage the demand intake process from business units or stakeholders.
• Categorize, prioritize, and track incoming demand requests for timely assessment and assignment.
• Coordinate with project managers and functional leads to validate capacity and allocate resources.
• Coordinate stakeholder reviews for demand assessment, feasibility studies, and business case preparation.
• Track demand status and communicate progress updates and delays to requestors and business.

Stakeholder & Communication Support

• Act as a central point of contact between PMO, Demand, delivery teams, and business stakeholders.
• Communicate updates on demand status, project progress, and resource constraints.
• Support escalations and facilitate issue resolution by liaising across departments.
• Support change management communications for any project or demand-related changes.
• Provide proactive communication on upcoming demand submissions, project milestones, and decision points to avoid last-minute surprises.

Data Management & Analysis

• Consolidate and analyze project/demand data to provide insights on performance and resource utilization.
• Maintain documentation and audit trail for project artifacts in SharePoint, JIRA or designated systems.
• Support KPI tracking and SLA monitoring.

Job Specification *
Qualifications
(Basic Degree/Diploma etc)
Minimum Degree
Professional Qualification and/or Regulatory, Licensing requirements
PMP or PRINCE certification will be added advantage
Relevant Work Experience

• Preference with project experience in internet banking or mobile applications or digital delivery projects.
• 2-4 years of experience in a Project Management Office (PMO), Project Analyst, Project Coordinator, or Demand Management role.
• Hands-on experience in project tracking, reporting, and documentation across multiple projects or programs.
• Exposure to demand intake and prioritization processes, preferably in IT, digital transformation, or enterprise operations.
• Proven ability to work with project managers, business stakeholders, and cross-functional teams in a fast-paced environment.
• Experience supporting project governance activities, including meeting coordination, reporting dashboards, compliance tracking, and RAID logs.
• Familiarity with project and portfolio management tools such as JIRA, ServiceNow, PPM, MS Project, or Smartsheet.
• Working experience with reporting tools for generating insights and dashboards.
• Experience in preparing materials for Steering Committees or executive leadership meetings is a strong plus.
• Background in environments using Agile, Waterfall, or hybrid delivery methodologies.

Required Competencies and Skills *
Competencies/Skills (Essential to succeed in this job)
Project Coordination - Able to track timelines, milestones, and project deliverables accurately.
Demand Management - Skilled in handling demand intake, tracking requests, and managing priorities.
Reporting & Tools - Proficient in Excel, PowerPoint, and familiar with tools like JIRA, ServiceNow, PPM, or Smartsheet.
Communication - Clear in both verbal and written communication; able to work with various stakeholders.
Organization & Time Management - Able to manage multiple tasks, follow up on actions, and meet deadlines.
Problem Solving - Identifies gaps in process and suggests improvements.
Attention to Detail - Delivers accurate reports and maintains clean documentation.
Team Collaboration - Works well with cross-functional teams and adapts quickly to changes.