Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Facilities Officer (Soft Services)Integrated Facilities Management \xe2\x80\x93 Corporate Solutions (region/country)Key Responsibilities:
Task Assignment: Assign cleaning and maintenance tasks to team members, ensuring efficient and effective completion of duties.
Standards Compliance: Ensure cleanliness and hygiene standards are consistently met across the facility.
Supply Management: Manage and track cleaning supplies, consumables, tissue, and stationary, ensuring adequate inventory levels.
Daily Updates: Provide daily updates on cleaning activities and any issues encountered.
Event Setup: Coordinate and oversee the setup for events, ensuring all requirements are met.
Reporting: Prepare and submit weekly and monthly reports on cleaning activities, staff performance, and any incidents or issues.
Staff Performance: Monitor and evaluate the performance of cleaning staff, providing feedback and addressing any performance issues.
Training: Train new employees on cleaning protocols, safety procedures, and company standards.
Work Schedules: Create and manage work schedules for cleaning staff, ensuring adequate coverage at all times.
Issue Resolution: Address and resolve any issues or concerns that arise within the cleaning team or facility.
Travel: May be required to travel to different sites for visits and issue resolution.What this job involves:Providing onsite supportYou will be the upper facilities management\xe2\x80\x99s trusted right hand on all facilities-related activities. You\xe2\x80\x99ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team\xe2\x80\x99s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.You\xe2\x80\x99ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements.Meeting the clients\xe2\x80\x99 facilities needsAt JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you\xe2\x80\x99ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you\xe2\x80\x99ll take part in the procurement of vendors and services from time to time.Making everyone safe and risk-freeDo you value workplace safety? If so, you\xe2\x80\x99ll be a perfect fit for the job. In this role, you will ensure everyone\xe2\x80\x99s health and safety by keeping safe workplace procedures in place and order. You\xe2\x80\x99ll also be expected to carry out these procedures, as needed.At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You\xe2\x80\x99ll also be expected to follow escalation and incident reporting procedures, and comply with the firm\xe2\x80\x99s guidelines and strategies.Sound like you? To apply, you need to be a:Passion for serviceDo you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we\xe2\x80\x99re looking for!Team playerJLL\xe2\x80\x99s unmatched excellence is only made possible by team work\xe2\x80\x94a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our \xe2\x80\x98I am JLL\xe2\x80\x99 core behaviours is also under your mandate.Client focused enthusiastIt is important that you can easily interact with the general client staff and vendors to deliver efficient services. We\xe2\x80\x99ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.What we can do for you:Location:On-site \xe2\x80\x93Shah Alam, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle