Job Description

Job Responsibilities \xef\x82\xb7 Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility. Work Location: Kuala Lumpur,Malaysia \xef\x82\xb7 Responsible for answering, commenting and replying to inquiries. \xef\x82\xb7 Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met. \xef\x82\xb7 Support the activities of the Customer Engineers (CEs) assigned to him/her or within a particular geographic region or territory. \xef\x82\xb7 To plan, prioritize, assign and monitor all open work orders for the CEs. \xef\x82\xb7 Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned. Qualifications & Requirements \xef\x82\xb7 Candidate must possess at least Certificate/Diploma/Degree in any discipline. \xef\x82\xb7 Candidate with at least 1 year(s) of experience in the area of Customer Service and Support preferred. \xef\x82\xb7 Fresh Graduates/Entry level applicants who are interested to start their career in customer service field are encouraged to apply, training will be provided. \xef\x82\xb7 Required language(s): Proficient in Korean languange and English both written and spoken as to serve customers in the area of Korea. \xef\x82\xb7 Candidate with multiple language proficiency are welcome to apply. \xef\x82\xb7 Proficient in MS Office and understanding of Windows-based applications/tools. \xef\x82\xb7 Good interpersonal and communication skills, verbal and written as well as listening skills.
Apar Technologies is a global information technology consulting company headquartered in Singapore. We partner with the IT industry to provide comprehensive cutting edge technology and business solutions, helping clients bring the future of work to life \xe2\x80\x94 today. Apar\'s capabilities in technologies like the SMAC stack bolster our business process expertise and contribute to our ability to define, build and evolve systems for our customers. SMAC is the new master IT architecture that blends social, mobile, analytics and cloud technologies, emerging to catalyze organizational productivity and business competitiveness. Apar Technologies is promoted by Apar Industries (www.apar.com), a US$ 900 million industrial conglomerate listed on the Bombay Stock Exchange (BSE) and Basil Capital Partners (www.basilpartners.com), a Private Equity Fund that invests in niche IT Services companies. We are headquartered in Singapore with offices across Malaysia, Thailand, Indonesia, US, UAE and India with development facilities in Singapore, Malaysia and India.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5