Job Description

Job description

Ensure the hotel lobby and public areas are vibrant, clean, and guest-ready, especially during peak times. Greet and engage with guests, offering assistance and ensuring a warm, welcoming atmosphere. Address and resolve guest concerns or complaints promptly, documenting issues and follow-ups. Monitor and follow all credit and billing procedures. Stay up to date with hotel products, room types, promotions, emergency protocols, and local area knowledge. Track guest satisfaction and implement actions for continuous improvement. Respond to and manage emergencies, incidents, and guest concerns as they arise. Perform all check-in and check-out tasks Manage online and phone reservations Ensure proper credit, check-in, check-out and cash handling Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Assist in Front office operation Demonstrate a high level of customer service at all times To greet all guests in warm and friendly manner Response to any phone calls from guests in a polite manner

Management & Administration

Supervise, coach, and support the Front Office team in delivering excellent service. Provide feedback on team performance and assist in training and performance management. Oversee shift handovers and ensure accurate completion of reports and logs. Assist in preparing duty rosters, managing scheduling to ensure adequate coverage. Ensure compliance with SOPs, brand standards, and service guidelines. Review Night Audit reports, daily cash handling, and occupancy reports for accuracy.

Job Requirement

Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays Positive attitude, initiative, multitasking, non-calculative and work with minimal supervision Good command of spoken English is essential Ability to communicate in Mandarin will be an advantage Strong disciplines, commitments, and self-initiative Able to work independently and as a team Good communication and interpersonal skill Hardworking, committed and responsible Pleasant personality with a friendly approach Required to have own transport

Benefits:

EPF & SOCSO Training provided
Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM2,400.00 per month

Benefits:

Meal allowance
Work Location: In person