Job Description

Job description

Do you see yourself as a Front Office Supervisor with Holiday Inn Kuala Lumpur Bangsar?

We are seeking a passionate Front Office Supervisor who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

Your day to day

Every day is different, but you'll mostly be:

Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team's skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations
What we need from you

For you to be the ideal candidate, you should have the following:

Minimum Diploma or equivalent 2 years' front desk/guest service leader experience Must be fluent in spoken and written English and Bahasa Malaysia Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems beneficial
What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Benefits:

Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Job Type: Full-time

Work Location: In person