Job Description

:

We are hiring Head of Affinity, in KL Malaysia!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for all Affinity activities which can be categorized into 4 main areas:

• Business Development
• Project management
• Program management
• Client management

Working closely and directly with the local colleagues in Malaysia and the regional Affinity team as well as other resources including Sales & Marketing.

Financial (reporting/budgeting/management) responsibilities within the reporting line, including developing marketing budgets, developing marketing campaign assumptions and managing programs to comply with financial budgets is also part of the job scope.

MAJOR RESPONSIBILITIES

Business Development:

• Lead business development commercial efforts to launch new affinity programs
• Establish contacts with prospective business partners in the region
• Develop with the Affinity Head a Local Market Plan to identify opportunities

Project Management:

• Engage business partners to reach business objectives
• Facilitate implementation of new affinity programs
• Develop project plans and manage process from inception to completion

Program Management:

• Campaign Management

• Develop and maintain marketing campaign project plans
• Develop and refine marketing material
• Monitor and evaluate campaign performance and objectives
• Redirect campaign to meet performance objectives
• Monitor Program Performance Efforts
• Evaluate analyses and trends
• Recommend and execute actions to improve results
• Support training of service teams and partner staff
• Review monthly service / retention reports to ensure desired targets are met

• Contact with insurance companies in cooperation/coordination with the broking teams as applicable

• Manage and resolve issues raised by clients and/or individual customers

Client Management:

• Communicate status of marketing campaigns
• Manage clients' expectations as relates to program performance objectives
• Explore new cross-sell and/or penetration opportunities (i.e. products, programs, etc.)
• Develop and manage relationships with insurance companies (in cooperation/coordination with the broking teams as applicable) and vendors
• Develop and write business proposals (including financial projections and profitability studies) for prospects

How this opportunity is different

You will be working with Affinity teams Local & Regional, other Aon Malaysia entities, Regional & Global colleagues. You will be also meeting with clients, insurers, retailers, vendors, industry and government institutions/associations etc

Skills and experience that will lead to success

• Entrepreneurial attitude
• Comfortable working in a fast-paced and challenging environment
• Excellent interpersonal, communication and presentation skills
• Fluent in English (both oral and written)
• Must feel comfortable working independently and yet being proactive in contacting team members for support as necessary and/or leading people in operations deliverables
• University degree or equivalent
• At least 5 years' relevant experience (e.g. business development, affinity program solutions, marketing, etc.)
• Knowledge of the Malaysia Insurance industry is a plus
• Solid computer skills and general IT literacy
• Proficient and confident in public speaking, to conduct presentation of analytical results, sales presentation and the like
• Pro-active, ambitious, enthusiastic and independent thinker
• Team player

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

#LI-HYBRID

2519974