To report punctually (15mins before actual shift) wearing the correct hotel uniform and name tag at all times.
To provide a courteous and professional service at all service.
To be constantly aware of the room situation and to strive to obtain maximum occupancy.
To maintain an atmosphere of tranquility at the Front Desk and Senior Leadership Retreat (SLR).
To attend to all guests who approach the Front Desk/SLR, immediately, cordially and with a smile.
To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
To register the guests promptly ensuring that they are provided with all necessary information.
To enter all guests folios into the computer immediately and accurately.
To answer the telephone promptly and clearly, ensuring a courteous and friendly manner .
To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
To ensure that the VIP and Special Request rooms are blocked, and that all keys are in order.
To have a sound knowledge of the company's Marketing Programs and Promotions. To keep the daily hand over book up-to-date and the correct follow up is done.
Be aware of the hotel lay out and the various different types of rooms available to guests.
Maintain up to date and accurate guest histories.
Actively sell the hotel to guests to maximize the internal revenue of the hotel.
Be aware of all hotel services and facilities.
To be able to do multitasking in various FO section.
To assist guest with buggy service within the PLC.
To assist guest to their room whenever possible.
To do/offer "rooming" process when assist guest to their room.
To handle FB service in SLR when been assign.
To control the traffic flow at the lobby and assist guest to the right function room/space.
To ensure the cleanliness of the FO back office.
To ensure all FO gadget/equipment (Laptop/Ipad/PC/Photocopier/etc) are properly handle and care.
To assist guest with luggage handling upon check in and check out when needed.
To attend department training with a minimum of 5 hours per month.
Cross train in various departments to help other front office departments when the need arises.
To handle guest check outs according to the standard procedures.
To arrange guest bills neatly and tidily and verify recurrences.
To post charges immediately to guest folios or accounts.
To maintain guest ledgers in a systematic manner to facilitate balancing by the night manager.
To handle cashless transaction, ensuring a folio is given.
Recognize VIP's and PLC's guests.
Ask for guest keys on check out.
To have a complete understanding of the hotels' staff policies and adhere to the regulations it stipulates.
Be aware of Health and Safety issues at all times. Carry out other duties that may from time to time be asked of you by the management.
Qualifications:
Minimum SPM / Diploma in Hospitality, Tourism, or related field.
Fresh graduates or 1-2 years of Guest experience preferred.
Proficient in English and Bahasa Malaysia; additional languages are a plus.
Energetic, outgoing personality with a genuine passion for people and service.
Willingness to work shifts, weekends, and public holidays.
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
Health insurance
Opportunities for promotion
Professional development
Work Location: In person
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