Internship For Customer Service

Chow Kit, Kuala Lumpur, Malaysia

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Able to work independently with a positive character and willing to take up new challenges
Good command and written in English and Bahasa Malaysia
Ability to speak in Mandarin will be an advantage
Computer literate
Minimum 1-2 years' experience in telemarketing or sales are encouraged

Responsibilities

Approach existing and new customers to remind them about motor insurance renewal and up-sell products.
Perform sales conversations based on scripts that describe motor and non-motor insurance products or services with necessary adjustments to ensure consistency of the sales campaign.
Prepare quotations, explain benefits and persuade potential customers to purchase insurance renewal and/or new market business.
Follow up with potential customers through telephone, email, SMS, and Whatsapp.
Attend and answer questions from customers across all channels.
Obtain or verify customer information accurately such as name, contact number, correspondence address, email address, and payment method.
Keep records of calls and sales and record useful information/feedback for quality control.
Go the "extra mile" to meet month-by-month sales targets and facilitate future sales

Benefits

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