Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Investigate production issues, respond based on production incident TRO (target resolution objective) and upkeep FCR (first call resolution)
• Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects
• Timely execute start-of-day, end-of-day and intraday proactive checks for applications
• Perform special events monitoring like ecommerce merchant\'s sale and regular updates to stakeholders
• Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity
• Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management

Job Requirements

• Prior hands-on production support experience of OPEN Systems or AS/400 - might be asked to write or show during interview
• Knowledge in either one of the retail or wholesale payment or customer information systems is a plus
• Willing to work in onsite 24X5 shift support model
• Ability to easily adopt to any technology / environment - UNIX / open, AS/400 and mainframe
• Hands-on experience in writing SQL queries for issues investigations
• Hands-on experience using UNIX commands and parsing logs for issue investigations
• Strong written, oral communication skills and able to manage user / vendor / customer
• 3-5 relevant years of production support experience in bank or financial services across multiple technologies / platform
• Able to work in a fast pace and high pressure working environment

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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