Job Description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Goal of Position

• IT Service Desk for Japan

Your Key Responsibilities

• Ticket handling (Open tickets as 1st contact, assign tickets to 2nd level support)
• Client trouble shooting
• PC setup by remote operation
• PC/iPhone repair arrangement
• Administration of Active Role Server for User account, Group and Distribution List
• Remote Access Support
• Multi-Functional Printer operation by remote
• Resource management in Outlook
• Skype client support
• Software assignment by MECM
• File Access Management
• File Restoration Service
• Customer Portal support
• Log on issue support on several systems(SAP, Concur, SuccessFactor, Schaeffler Plus One, etc.)
• General client support (Windows10 / Office 365)
• Mobile integration support
• User manual creation and maintenance
• Support the creation of IT operational manual
• IT asset management
• Data/report creation support for IT report
• Support GTS Japan members for global/regional IT project implementation

*In addition to the duties listed above, the position holder must carry out tasks assigned by his/her superior that are essentially related to his/her duties.

Your Qualifications

• College/university education in information technology, business informatics or comparable
• Good oral and written communication skills in Japanese (N1 or N2) and English as well as good interpersonal abilities
• Capability to work well in a team-based environment
• Good analytical and problem solving skills
• Experience in 1st level support for Japanese companies would be an advantage

Our Offering

• Flexible working time models and attractive remuneration
• A wide range of further personal development opportunities via the Schaeffler Academy
• Rewarding your wealth of ideas, e.g. within the framework of the Schaeffler Awards and operational idea management
• Health and sports offerings, e.g. through the Schaeffler Health Coach app
• Many other employee benefits among others within the scope of corporate benefits

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Your Contact

Schaeffler Malaysia

Hong Xun Bryan Kheh

For technical questions, please contact this email address:

Keywords: Experienced; Technician; Full-Time; Unlimited; Information Technology & Digitalization;

Schaeffler