Job Description

Our client who is well known as Asia\'s Leading Telecommunications Organizations. Looking for a dynamic, dedicated, and responsible candidate to fill their current job opening of Learning & Development Specialist- Trainer, to be based in Melaka City. Benefits: 5 working days Medical card Sport activities Dental & Optical Bonuses and insurance coverage Located nearby shopping malls and housing area. Position Summary: To manage new hires training program with alignment to Singapore sales training curriculum. To deliver related training courses to MCC Telesales staff. To enhance job knowledge and training skills constantly as an on-going process. You will play an important role in: To be the core trainer for Onboarding Phased Training, refresher training, cross training, new system training, and next gen learning for one or several identified product / hotline group. To achieve training effectiveness targets of Level 1 for Training Feedback, Level 2 for Classroom Assessment, and Level 3 for Mock Call passing rate. To achieve training productivity targets of Training Days, Calls / Chats Handling, Training Summary Reports, and Operations Attachment. To achieve training content and materials development and digitalization conversation targets. To complete and pass the trainer upskilling and certification process. To execute any improvement project or initiative that is being assigned. To be successful in this role, you need to have: At least a Diploma in Business Administration or related course. Minimum 4 years in providing training in contact center/sales in telco, insurance or e-commerce Good knowledge of Singtel Product system and SOP Knowledge. Good Computer literacy in Microsoft Office. Excellent presentation skills. Good customer handling skills. Candidate must be willing to work in Melaka City.

Monster