Live Chat Customer Service Representative
Job Description
Responsibility
-Responsible for the live chat communication (pre-sales &aftersales) of Malaysia customers.
-Responsible for the maintenance of private messages and comments on the brand's official social media.
-Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
-Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
-Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
-Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various presales and after-sales problems.
-Deeply cooperate with the international team, maintainconsistency, and continuously improve customer satisfaction.
-To provide fast and timely solutions to all customer relatedproblems.
-To ensure customer satisfaction by providing excellent Customer Services.
-To be constantly guided by company's service standards.
-Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
-Follow communication procedures, guidelines, and policies.
Job Type: Full-time
Pay: RM2,800.00 - RM3,300.00 per month
Benefits:
Health insurance
Experience:
Customer service: 1 year (Preferred)
Language:
Bahasa (Preferred)
English (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1191342
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned