Job Description

• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the \'extra mile\' for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write in Mandarin

Responsibilities

• Answer inbound calls in a timely and friendly manner
• Reply to queries sent through Contact Us inquiry form
• Perform call back with customers for transaction confirmations
• Respond to customers\' queries and concerns with the aim of achieving first call resolution
• Identify customers\' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Level 1 first point of contact for customer complaints
• Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way

Benefits

• Medical and Insurance Coverage
• EPF, Socso, EIS and etc.
• Annual Leave
• Medical Leave
• Career Progression
• World Class Training provided (Soft skill, system, SOP and product knowledge)
• Housing Allowance
• Language Allowance

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