Job Description

: - Be the superhero of 1st level support & troubleshooting! - Communicate with customers and partners to solve issues and save the day. - Work closely with the 2nd & 3rd level engineering teams to tackle any challenge. - Keep everyone updated by following the process and procedures for any escalated events. - Join the Incident and Problem Management processes to solve production issues and report the results. - Keep the network running smoothly by monitoring performance and taking action when needed. - Show off your technical skills by preparing awesome reports like RFO, RCA, weekly, and monthly reports. Qualification: - Have a diploma/degree in a related field (Woohoo, education!) - Understand how LAN architecture works (you know your stuff!) - Knowledgeable about networking technologies like WAN, IP, Wi-Fi, cables, patch cords, and VoIP (Impressive!) - A team player who is eager to learn and improve skills (Go, team!) - Ready to work shifts like a boss (day, night, or in-between!) - Can handle pressure like a superhero (bring it on!) - Excellent communication and customer management skills (you\'re a people person!)
IX Global Services (IXGS) provides a comprehensive array of shared, outsourcing (SSO), and managed services to our customers globally, enabling best-in-class outsourcing of critical management business processes. Our operations are client-focused with 24x7x365 support and reliable services. IXGS gives you the ultimate edge you deserve against your industry competitors. You get to focus on the core of your business while our cutting-edge solutions manage the rest. IXGS offers One-Stop-Shop Solutions with strong capabilities in: \xe2\x9e\xa2 Network Operations Center (24x7x365 monitoring) \xe2\x9e\xa2 Managed Access Point \xe2\x9e\xa2 Resident Engineers \xe2\x9e\xa2 Level 1,2,3 Support \xe2\x9e\xa2 Managed Firewall \xe2\x9e\xa2 Managed Switch \xe2\x9e\xa2 Managed Router \xe2\x9e\xa2 Smart Hands \xe2\x9e\xa2 Call Center With outstanding service experience in more than 200 countries, wherever you are, we ensure hassle-free services throughout Asia, Africa, America, Europe, and Australia. IX prides itself in providing premier, cutting-edge services and solutions. Standing as the one reliable partner for all your business needs, our wide network reach goes over and beyond as we engage with clients worldwide We provide premier, cutting-edge services and solutions especially related to network infrastructure. - Manage Services - Consulting Services - Support Services - Technical Services Our reach is limitless. Our experience is boundless. - Airlines - Education - Telecommunication - Retail
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5