Onsite Customer Engineer

Kuala Lumpur, Malaysia

Job Description


Responsibilities:-

  • Responds to customer technical problems / issues related to hardware, software and networking via email/chat, social media, phone and online
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues
  • Monitors and tracks issues to ensure accurate resolution
  • Advises / educates customers within procedural guidelines to ensure a complete solution to their technical or service questions
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls / contacts
  • Identifies, researches and provides input on unique or recurring customer problems
  • Focuses on delivering a positive customer experience according to company standards
  • Reviews and distributes pertinent cross-functional information
  • Constantly review working processes to recommend improvements
  • Ensuring that repairs meet quality standards in order to maximize bedside unit uptime, and ensure the maximum technical availability to customers.
  • Escalates more complex customer technical issues to senior level support
  • Adherence to company procedures, including ensuring that health and safety policies and procedures are followed at all times
  • Ad-hoc duties are required
Requirements
  • Bch Degree / Advanced Diploma / Diploma holders in Computer Science / IT related discipline with minimum 2 years working experience
  • Fresh graduates are also encouraged to apply
  • Experience in providing direct support to end-users either in customer service / field engineering or corporate help desk are also encouraged to apply
  • Those with professional certification will have an added advantage
  • Strong understanding and technical ability for desktop and laptop, software system and application supported
  • Speak, read and write proficiently in English
  • Added language skills will be an advantage
Job Type: Full-time Schedule:
  • Day shift

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Job Detail

  • Job Id
    JD992598
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned