Job Description

Main Responsibilities: Ensuring overall performance of cleaning staffs achieving quality expectations for all sites. Key Responsibilities / Accountabilities 1. A high quality standard and professional service is provided to all customers at all times. 2. The assigned site operates profitably any budgeted targets are achieved and maintained. 3. Responsible, supervising, full follow-up performance of side, liaise with other managers to rectify problems arise to head office. 4. To ensure they are developed of all levels of staff on job knowledge. 5. Keep control of company policies and procedures to be implemented at site all the time. 6. Motivates and support division policies to achieve goals and objectives. 7. Keep control of monthly inventory of chemicals, materials and equipment for being no shortage and no excessive. 8. All customers are visited regularly and high satisfaction service provided therefore to ensure cancellation is minimal. 9. All company and department policy are adhered to at all times. 10. The Department operates profitably and all budgeted targets are achieved and maintained. 11. Development of all our staff. Job Responsibilities: S/N Duty Tasks 1 Contract Management 1.1) Ensuring close communication with site team to overcome any operational challenges inclusive but not limited to daily deployment of workers, tasks scheduling, coordination of works, client management. 1.2) Prompt respond to clients are MANDATORY. All clients are to be acknowledged of requests/communications within the same day. 1.3) To carry out audits to ensure quality of cleaning is maintained and improved along with Supervisors and clients. 2 Staff Management 2.1) Responsible to ensure staff welfare are taken care inclusive but not limited to distribution of cash wages when needed, arrangement of medical check-ups, etc. 2.2) Serve as a mediator in terms of any challenges faced by workers be it on salary issues, HR matters, or etc. 3 Control Process 2.1) To highlight any information received at sites including but not limited to potential revenue, contract renewal, etc. 2.2) Any decisions required apart from daily cleaning activities is to be referred back to Superiors. No commitment is to be given to external parties (client/vendor) without prior approval. 2.3) All internal arrangements or communications are to be kept private and confidential, not to be shared with external parties. 4 Reporting 3.1) To ensure attendance are tabulated accurately into payroll formats. Thorough checking on site/staff information inclusive but not limited to leaves, absenteeism, OTs, off days, etc. 3.2) Ensuring monthly stock requisition is placed timely without exceeding budget. 3.3) Prompt submission on all operational documentation in accordance to pre-determined datelines. (E.g.: Hostel, Utilities, Machineries, etc.) 3.4) To complete site evaluation form endorsed by clients on a monthly basis. 3.3) Any ad-hoc reporting required by PWB Management. 5 Flexibility 4.1) To practice flexibility in tasks handling. PWB Management may relocate your position based on your strength to best suit the organization. 4.2) The Management may also re-assign you to a new line Executive/Manager. [A] 5 \xe2\x80\x9cS\xe2\x80\x9d practice 1. To ensure all work stations of staff under your responsibility conforms to 5 \xe2\x80\x9cS\xe2\x80\x9d Standard upon adequate training is provided to all 2. Ensure all files are indexed and filed accordingly for easy retrieval [B] Reports 1. To prepare the necessary reports accurately as requested by Management on timely basis and to submit as per set deadline 2. All reports to be filed appropriately for future references [C] Meetings 1. To attend all fixed Department meetings without fail 2. To present relevant updates on progress of activities under your responsibilities 3. To ensure relevant report formats are approved by General Manager / HOD/ Senior Manager/ Manager of Operation Department and the same is completed and presented accordingly during the fixed meetings Handling Queries from Clients / Authorities 1. Visit Clients / Authorities where appropriate to handle and manage issues related to the key responsibilities stated herein
For more than 70 years ISS has set new standards within cleaning services throughout the World by offering efficient and flexible cleaning solutions. All of our solutions are based on each individual customer\'s needs and wishes. We are constantly developing new methods, tools and materials, which help improve the cleaning as well as the working conditions of our employees while minimising any negative effects on the environment.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5