Job Description

• Candidate fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking customer
• Immediate start required
• Candidate must possess at least a SPM, Professional Certificate, Diploma, advanced/Higher/Graduate Diploma, Bachelor\'s Degree in any field.
• Required Language(s): Mandarin, English, Bahasa Malaysia
• Able to understand handwritten Mandarin.
• Willing to work in shift rotations (night shift).
• Must be independent, self motivated, show initiative and has a strong sense of responsibility
• Open to flexible shift patterns, with the potential to be working in the morning, afternoon, or evening
• Ability to multitask and have a genuine desire to help others.
• Intermediate skills in MS office softwares.
• Customer-orientated with good interpersonal and communication skills.
• Passionate and enthusiastic about customer service.

• Serves as a liaison for customers and departments.
• Effectively engage clients by promptly responding to their questions and issues via live chat, email, and phone.
• Efficaciously resolve customer complaints by carefully analysing events and determining the requirements needed.
• Coordination between other CS, executives, and coworkers from other departments
• Addresses and solves problems for clients in a professional manner.
• Follow communication procedures, guidelines, and policies
• Build sustainable relationships of trust through an open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Investigate the situation and take appropriate measures.
• Accomplish operations of various scopes and levels of difficulty
• Contribute to team effort by accomplishing related results as needed

• Friendly working environment
• Pantry with snacks provided
• Provide employees with entertainment
• If performance is good, seasonal parking / Transportation fees is included.
• Company have paid more allowance every month will pay RM300-RM400 in between

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