Operations Customer Service

Kuala Lumpur, Malaysia

Job Description


  • Candidate fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking customer
  • Immediate start required
  • Candidate must possess at least a SPM, Professional Certificate, Diploma, advanced/Higher/Graduate Diploma, Bachelor\'s Degree in any field.
  • Required Language(s): Mandarin, English, Bahasa Malaysia
  • Able to understand handwritten Mandarin.
  • Willing to work in shift rotations (night shift).
  • Must be independent, self motivated, show initiative and has a strong sense of responsibility
  • Open to flexible shift patterns, with the potential to be working in the morning, afternoon, or evening
  • Ability to multitask and have a genuine desire to help others.
  • Intermediate skills in MS office softwares.
  • Customer-orientated with good interpersonal and communication skills.
  • Passionate and enthusiastic about customer service.
Responsibilities
  • Serves as a liaison for customers and departments.
  • Effectively engage clients by promptly responding to their questions and issues via live chat, email, and phone.
  • Efficaciously resolve customer complaints by carefully analysing events and determining the requirements needed.
  • Coordination between other CS, executives, and coworkers from other departments
  • Addresses and solves problems for clients in a professional manner.
  • Follow communication procedures, guidelines, and policies
  • Build sustainable relationships of trust through an open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Investigate the situation and take appropriate measures.
  • Accomplish operations of various scopes and levels of difficulty
  • Contribute to team effort by accomplishing related results as needed
Benefits
  • Friendly working environment
  • Pantry with snacks provided
  • Provide employees with entertainment
  • If performance is good, seasonal parking / Transportation fees is included.
  • Company have paid more allowance every month will pay RM300-RM400 in between

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Job Detail

  • Job Id
    JD987692
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned