Job Description

Position Overview:

We are seeking a highly skilled and experienced Restaurant Manager to oversee the operations of our all-day dining/speciality restaurant located within our prestigious hotel. As the Restaurant Manager, you will be responsible for managing the daily activities of the restaurant, ensuring excellent guest experiences, and achieving financial targets. This is a leadership role that requires exceptional customer service skills, strong organizational abilities, and a passion for delivering exceptional dining experiences.

Key Responsibilities:

Operational Management

• Supervise and coordinate all restaurant activities, including dining room management, staffs scheduling, and inventory control.
• Maintain high standards of food quality, service, cleanliness, and overall guest satisfaction.
• Collaborate with the executive chef and kitchen team to ensure smooth coordination between the front and back of the house.
• Monitor and manage food and beverage costs, labor expenses, and other operational budgets.
• Staff Leadership and Training
• Recruit, train, motivate, and lead a diverse team of restaurant staff.
• Provide ongoing coaching and feedback to ensure optimal performance and professional growth.
• Foster a positive work environment that promotes teamwork, open communication, and a strong service-oriented culture.
• Develop and implement training programs to enhance staff skills and knowledge.

Guest Satisfaction

• Ensure exceptional guest experiences by maintaining high service standards and promptly addressing any guest concerns or complaints.
• Regularly interact with guests, build relationships, and seek feedback to continually improve the dining experience.
• Monitor and evaluate guest feedback through various channels and take appropriate actions to address issues and enhance satisfaction levels.

Financial Management

• Develop and implement strategies to achieve revenue and profitability targets.
• Monitor financial performance, analyze sales reports, and identify areas for improvement.
• Control operational costs and optimize resource utilization without compromising service quality.
• Contribute to the development of pricing strategies and menu planning to maximize profitability.

Health and Safety Compliance

• Ensure compliance with health, safety, and sanitation standards, as well as local regulations.
• Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.
• Train staff on proper food handling procedures, safety protocols, and emergency response measures.

Qualifications and Skills:

• Previous experience as a Restaurant Manager or in a similar leadership role within the hospitality industry.
• In-depth knowledge of restaurant operations, including front-of-house and back-of-house management.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent customer service skills and a commitment to delivering exceptional guest experiences.
• Exceptional organizational and multitasking abilities, with strong attention to detail.
• Financial acumen and the ability to analyze financial reports, control costs, and develop strategies to drive profitability.
• Proficient in using restaurant management software and computer systems.
• Knowledge of health, safety, and sanitation regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Consultant in Charge

Steve Yap | steve.yap@hunters-in.com | +6018 223 9966

Hunters International