Job Description

Job Responsibility Team Leadership As a Restaurant General Manager/ Assistant Restaurant General Manager/ Shift leader at Long John Silver s Malaysia, you will play a crucial role in overseeing the daily operations of our restaurant. Your responsibilities will include: Recruitment: Identify staffing needs, conduct interviews, and select top-quality crew to join the restaurant team. Learning and Development: Implement comprehensive training programs for new hires and ongoing skill development for existing staff. Ensure all team members understand and adhere to company policies and procedures. Mentoring: Provide guidance, coaching, and regular feedback to the crew to enhance their performance and career growth. Staff Scheduling: Create and manage employee schedules to ensure adequate coverage during peak business hours while optimizing labor costs. Operational Excellence Inventory Management: Maintain accurate records of inventory levels, order supplies as needed, and minimize waste through effective inventory control. Food Quality Control: Oversee food preparation processes to ensure consistent quality, taste, and presentation. Address any issues related to food quality promptly. Health and Safety: Uphold strict adherence to health and safety standards, including sanitation, food handling, and workplace safety. Conduct regular safety inspections and address any hazards or non-compliance issues. Equipment Maintenance: Ensure all restaurant equipment is working well and coordinate necessary repairs or maintenance. Customer Satisfaction Personalized Service: Lead by example in providing exceptional customer service. Encourage and train restaurant crew to go above and beyond to meet customer needs and exceed their expectations. Complaint Resolution: Establish effective procedures for addressing customer concerns and resolving issues swiftly and professionally. Feedback Collection: Solicit customer feedback through surveys, comment cards, or other means, and use this information to make improvements to the dining experience. Financial Management Budget Management: Manage the restaurant\'s budget, closely monitoring expenses to ensure financial budget goals are met. Cost Control: Identify cost-saving opportunities and implement cost-control measures while maintaining product quality. Profitability: Analyse financial reports and key performance indicators to identify areas for profitability improvement and develop action plans accordingly. Sales Growth Sales Targets: Track sales targets, working collaboratively with the restaurant team to achieve revenue goals. Performance Analysis: Analyse sales data and key performance indicators (KPIs) to identify areas for improvement and develop strategies to increase sales. Customer Engagement: Implement customer engagement initiatives to enhance loyalty and increase repeat business. Upselling Strategies: Train and motivate crew to effectively employ upselling and suggestive selling techniques to maximize sales per customer visit. Operational Efficiency: Identify areas of operational improvement to enhance service speed and customer throughput, thereby increasing sales capacity. Compliance Regulatory Compliance: Stay informed about and ensure strict adherence to all relevant local, state, and federal laws and regulations pertaining to the restaurant industry. Company Policies: Uphold and enforce company policies and procedures among crew, promoting a culture of compliance and accountability. Quality Assurance: Maintain consistency in food preparation, portion sizes, and presentation to ensure customer satisfaction. Job Requirements To excel in this role, you should possess the following qualifications: A diploma or degree in business management, hospitality, or a related field is required. Minimum 2 years of proven experience in restaurant management, preferably in the fast-food or casual dining industry. Strong leadership skills with the ability to motivate and manage a diverse team. Excellent communication and interpersonal skills. Financial acumen and the ability to manage budgets effectively. A passion for delivering exceptional customer service. Knowledge of food safety and health regulations. Flexibility to work evenings, weekends, and holidays as needed. Willing to travel and relocate. Job Benifits We offer competitive compensation, benefits, and opportunities for professional growth and development. Opportunities for career advancement within the company. Comprehensive training and development programs. Supportive and collaborative work environment.

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