Job Description

Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday.Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 300 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar.Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids' club. Nourish your soul, body and mind with an invigorating spa treatment at our SUASANA Spa.The Role

• Perform the general office duties to support the Sales team in Kuala Lumpur office
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or group resume)
• Gather materials and assemble information packages (e.g., brochures, promotional materials)
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
• Answer questions from clients about property facilities and services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
• Support the KL sales team in conducting market research and analyze industry trends to identify new opportunities for growth and differentiation
• If required, support the KL sales team with lead generation, client outreach, and contract negotiations
• Track and report on key performance metrics to measure the effectiveness of sales programs
• Support in the coordination of meetings with internal and external stakeholders
• To perform any other duties and responsibilities that may be assigned from time to time

• Preferably 1 year of experience in hotel sales and related experience in an international hotel brand
• Good communication and organization skills
• Able to work under fast paced environment
• Attention to details
• Positive attitude
• Committed to delivering a high level of guest experience

Pan Pacific Hotels Group