Job Description

Want to be a part of our team Standard career level descriptor for job level: Seasoned and experienced professional Has full understanding of specialization area Resolves wide range of issues in creative ways Fully qualified, career level, career journey-orientated Uses good judgement in selecting tools and methods to solve problems Networks with senior internal and external people in own area of expertise Receives little instruction on day-to-day work, receives general instructions on new assignments Typically requires demonstrable related experience with a Bachelor\'s or equivalent degree or moderate level experience and a Master\'s or equivalent degree or a PhD or equivalent degree without experience or equivalent work experience Working at NTT Maintenance & Support To maintain & support service infrastructure based on issues brought by external and internal clients Routine Checks Issue Analysis Root cause analysis Provide solution Liaising with platform or vendor/service provider for resolution Developing preventive measure & improvement plan Change To perform change based on scheduled internal maintenance or based on incidents Planning & coordinating of the change Communication plan (internal/external client notification arrangements) Perform change, observe and troubleshoot for any issue arised Reporting Analysis report of overall infrastructure health Detailed Incident Reporting Preferably someone that has experience in below categories (at least 1 with high proficiency): Networking Understanding the networking concept, especially the Layer 1 - 3 of the OSI layer. Understanding of Layer 4 is added advantage Have experience working (configuration, changes, troubleshooting) with the equipment related to above: Network Routers Network Switches Firewall WDM Equipments Network Load Balancers Ability to understand the overall network design of an infrastructure Ability to perform fault isolations Systems Understanding the concept of basic Windows & .nix operating systems (e.g. Linux/Unix) Have experience using and supporting related operating systems Understand the relation of the operating systems and core enterprise server applications (e.g. .nix: LDAP, BIND, Linux-HA | Windows: Active Directory, DHCP, DNS, IIS, WSUS, HACluster, Exchange) Cloud Basic understanding of the concept of virtualization Basic understanding of basic cloud infrastructure (hypervisor, cluster management, storage & networking). Example: vCenter HyperV Cluster Nutanix Acropolis Have experience working with common hypervisor (e.g. VMWare ESXi, Microsoft Hyper-V, KVM) in deploying & troubleshooting (i. e, experience in deploying new infa or having administrative access and perform configuration changes on the infra) What will make you a good fit for the role

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