Job Description

Job SummaryManage client accounts to ensure smooth client integration and drive business growth of clients.General ResponsibilitiesManage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability.Manage business integration process for new clients to ensure smooth client integration.Gather and report client operational results in comparison to KPIs set in the service level agreements.Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process.Take necessary actions to resolve clients\' operational issues/service complaints.Manage and schedule business communications and business review meetings with clients\' management teams.Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate.Act as a DKSH representative to communicate all other necessary issues to clients\' management teams.Functional Skills and KnowledgeDemonstrate strong understanding of clients\' industry/business/products.Demonstrate strong client management and communication skills.Proven project management skills.Strong analytical background and knowledge of statistical analysis methods.Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.Demonstrate fluency in English, both written and spoken.Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).EducationBachelor\'s degree in Business Administration, or an equivalent degree.Minimum five years\' experience in a similar role.#LI-MY1Why It\'s Great to Work at DKSHRequisition Number: 160681Job Function: Client Management

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