Job Description

Position Title

Senior Executive, GSP & Airport Contract & SLA Management

Reports To

Manager, GHA Contract & SLA Management

Position Summary

To assist the Assistant Manager, GSP, Airport Contract & Management, in the preparation of all Standard Ground Handling Agreement and Service Level Agreements securing (together with Group Procurement), maintaining and managing ground handling services at both Domestic and International stations without compromising on safety and service quality to support company\'s direction and aspiration.

Key Accountability * To collate and update data in Ground Handling Management databank so as to provide a comprehensive source of reference for contract negotiations and management.

• To comply with safety and security standards, procedures and policies as per Corporate Safety Management Manual.
• Responsible for proper tracking of contract expiry and ensure timely renewal of contracts
• Proactive engagement with Assistant Manager in the preparation of ground handling budgets for line stations.
• To monitor ground handling issues at stations inclusive service standard, safety and security also ground handling incidents in order to ensure the Ground Handling Agent are in compliance with the SLA.
• To ensure strict compliance to occupational health, safety and security.

Qualifications & Working Experience * Degree in any field with 3 years of working experience in Operations and/or Commercial

• Diploma in any field with 5 years of working experience in Operations and/or Commercial

Skill & Knowledge * Strong analytical skills in contracts, process auditing and continuous improvement projects.

• Good interpersonal skills in technical, and system related matters. Possess good interpersonal and communication skills with pleasant personality and able to interact with all levels of management and external parties
• Fluent in English and able to carry self and company image well. Initiative, well-organised, details-oriented with a strong sense of responsibility and commitment to meet tight schedule
• Familiar with the company secretarial procedures and corporate governance best practices

Key Challenges * Addressing in a timely and effective manner issues affecting compliance

• International vendor refuse to comply to MAB GP, GLP - COC policy.
• Administrative and operational management related to renewal of contracts on a timely manner

Malaysia Airlines