About this opportunity
We are looking for a member under Managed Services team, you will play a key role in owning the delivery of services and resources on our \xe2\x80\x9clive\xe2\x80\x9d customer network, broadcast platform and/or IS/IT infrastructure. We are now looking for a Service Manager that will provide end to end support to our customers. In this role, you will be responsible for handling customer requirements & address problems to stabilize and optimize customer networks. You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a Service Delivery Manager will require a broad understanding within telecom covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers. The role more than often requires you to take on big responsibility and it is important that you can work independently. Service Manager shall take ownership of the customer relationship responsible for ensuring the accurate delivery of Services as specified in the contracts & frame agreement services. Manage the scope of the service contract with the customer according to agreed time, cost & quality requirements.
What you will do
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