Job Description

Summary The specialist will be part of the Site Service Delivery (SSD) organization. The SSD team is responsible for all infrastructure and security delivery. The SSD team is the gatekeeper / interface between the BD internal Business Relationship Management, Businesses, Functions, IT Global Infrastructure Towers and the Suppliers / Vendors servicing BD with IT services, operations, and technical project execution. Any IT technical aspects, one-time efforts, or long-term service establishment to the business, is being addressed by the SSD groups. The SSD team owns related Project Management, Project Execution, Communications Management as well as Risk and Issue Management.



Who We Are

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

PURPOSE

The specialist will be part of the Site Service Delivery (SSD) organization. The SSD team is responsible for all infrastructure and security delivery. The SSD team is the gatekeeper / interface between the BD internal Business Relationship Management, Businesses, Functions, IT Global Infrastructure Towers and the Suppliers / Vendors servicing BD with IT services, operations, and technical project execution. Any IT technical aspects, one-time efforts, or long-term service establishment to the business, is being addressed by the SSD groups. The SSD team owns related Project Management, Project Execution, Communications Management as well as Risk and Issue Management.

Site Service Delivery Manager/Specialist is interfacing with, IT (TSG) Business Partners, BD IT SMEs and Global IT Tower Peers to conduct assessments, design and planning of technical aspects for small, medium and large Business Projects in close relationship with BD IT suppliers.

OBJECTIVE:

The objective of this role is to actively partner with the BD leaders, Subject Matter Experts (SMEs) and TGS teams to understand strategic priorities and complete the associated work deliverables/projects to advance those objectives.

Primary responsibilities will include:

Develop a deep knowledge of business functions within BD, including key driver goals, short- and long-term roadmaps, key projects, and personnel

Act as an interface between TGS Business Partners, BD Business Stakeholders, Global Infrastructure, Change Management, Technology Support Teams both internal and external vendors

Ensure communication of change implementations and service impacts

Provide an escalation point for when service levels are missed or at risk and coordinate resolution of issues with infrastructure, change, and support teams

Deliver locality specific solutions required by the business with Global Towers alignment

Provide program and project management services across all technology towers

Partner with the Business Partner team, Business Stakeholders and SMEs to plan new joint initiatives, evaluate proposals, and provide guidance working with TGS IT

Work with other TGS business partner teams and external partner teams to define, document, analyze and prioritize existing and emerging business requirements

Complete the projects/improvements/deliverables needed to implement technology, processes, or services to meet Business Stakeholder team requirements including the documentation, testing and implementation

Work as key driver to facilitate partner teams to ensure delivery provides the desired outcomes

Work with other TGS Business Partners and TGS Core Areas of Delivery to ensure that solutions are not siloed

Applies comprehensive understanding of concepts within own technical area to design relatively advanced solutions; demonstrates understanding of key business drivers

Has a broad and in-depth understanding of IT Infrastructure technologies

Serves as an expert within a technical area and educates others on technical issues

Draws on best practices and comprehensive technical knowledge to advise internal/external customers

Approaches issues from multiple perspectives and collaborates with internal/external customers in generating creative, effective and practical solutions

EXPERIENCE

At least 8-10 years of experience in IT and 5 years in an IT Operations, Project Management, or other IT Technical Leadership role

Proficiency in system development life cycle documentation, testing and release cycle protocols including business requirements documentation, test scenarios/data/execution, cutover, hypercare, project planning and status reporting

Ability to influence and break down silos within an organization as well across organizations

Must be a leader who can influence stakeholders in written and oral communications

Experience working in a Multi-National Corporate (MNC) environment

Experience working with outsourced providers

Savvy in working with geographically distributed team members / virtual collaboration

Extensive experience in troubleshooting issues

Strong analytical, problem solving, organizational, and planning skills

Able to align and work with diverse regional stakeholders

Strong humility, listening, creativity, and negotiation skills

Knowledgeable about budgeting and finance related topics

TECHNICAL SKILLS

Familiarity with LAN/WAN technologies. Example: SD-WAN

Deep understanding of IT infrastructure and IT security

Familiarity using Microsoft products, Visio, Project, O365, SharePoint, OneDrive, Active Directory, Messaging, DNS, Site & Services, Group Policies, Share / Folder permission best practices & security groups

Experience with Client Computing environment

Working knowledge of cloud compute & storage (e.g. Azure, Oracle, AWS etc)

ITIL trained or certified. (Preferably)

Azure, Windows & Cisco certification be an advantage

COMPETENCIES

Results-orientated and able to work both independently and within a team environment

High personal accountability & integrity

Courage to drive through change in a professional manner

Ability to collaborate within teams comprised of internal and external parties to foster complete project success

Passion to \xe2\x80\x9cmake a difference\xe2\x80\x9d

Proactive and the ability to take initiative with a \xe2\x80\x98can do\xe2\x80\x99 attitude

Excellent communication skills with the ability to communicate at all levels

Ability to attract trust and engender strong relationships with the customers

High level of commercial awareness

Ability to assimilate complexity and to handle multiple priorities

Challenge, collaborate and solve problems creatively

Focused and achievement oriented

Embodies trust, integrity, and ethics inside and outside the Company

Self-motivated - demonstrates personal drive and ambition, fostering innovation, focusing on delivery to our customers

Demonstrates the ability to interact and cooperate with all employees within international markets

Excellent interpersonal skills with the ability to influence others at all levels

Adhere to policies and procedures.

EDUCATION

Bachelor\xe2\x80\x99s degree in technology, business or a related field is strongly preferred.

Educational certificate or training in cloud technology is an advantage

Any IT Professional certification is an advantage

TRAVEL REQUIREMENTS

Travel (Typically within Region) 5-10%

Culture and Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

How To Apply

Submit your application by clicking on the \xe2\x80\x9capply\xe2\x80\x9d button at the top of the page.

Primary Work Location MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

BD