Job Description

About this opportunity
We are looking for a member under Managed Services team, you will play a key role in owning the delivery of services and resources on our \xe2\x80\x9clive\xe2\x80\x9d customer network, broadcast platform and/or IS/IT infrastructure. We are now looking for a Service Manager that will provide end to end support to our customers. In this role, you will be responsible for handling customer requirements & address problems to stabilize and optimize customer networks. You will typically interact with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are no distinct borders between the areas, you will need to be flexible and master more than one area. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a Service Delivery Manager will require a broad understanding within telecom covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers. The role more than often requires you to take on big responsibility and it is important that you can work independently. Service Manager shall take ownership of the customer relationship responsible for ensuring the accurate delivery of Services as specified in the contracts & frame agreement services. Manage the scope of the service contract with the customer according to agreed time, cost & quality requirements.
What you will do

• Regular Interactions, Meetings & Governance with Customer Management
• Customer Management
• Align with internal Delivery teams to ensure the smooth delivery towards customer
• Follow on governance MOM and facilitate customer with all technical work
• Secure contract fulfillment
• Service and Quality Management

You will bring

• Education: Bachelor\xe2\x80\x99s degree in Telecommunication engineering or equivalent
• Min years of experience: 8+ Years
• Technology: RAN / NOC
• You possess at least 2 years of Service Delivery experience
• Change and improvement leadership skills
• Applying expertise & technology
• Fundamental Leadership Competence
• Financial competence and skills
• Inventing and innovating experience
• You are capable of formulating strategies and concepts
• Social, communication and negotiation skills Additional Requirements
• Ericsson Customer Support Tools and processes will be an added advantage
• Overview Knowledge of 5G / LTE technology
• In-Depth Knowledge of Managed Services
• Team lead experience would be also an advantage

Why Join Ericsson? At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
We are proud to announce Ericsson MALAYSIA have been again officially Great Place to Work Certified\xe2\x84\xa2 in 2022. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work\xc2\xae Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.