Service Desk Agent Korean Speaker
Malaysia, Malaysia
Job Description
:Responsibilities:
- Answer phone calls, Chats, and emails from end users with technical issues.
- Troubleshoot and resolve technical issues.
- Escalate issues to the appropriate level of support as needed.
- Document all customer interactions in the ticketing system.
- Maintain a high level of customer satisfaction.
- Keep up to date on new IT products and services.
- Collaborate with other members of the IT team to resolve complex issues.
- 9 hours per days
- 5days per week including PH and weekends.
- Earliest working time - 5am
- Latest working time - 10pm
- Shift changes monthly between teams.
- Support for Korea & Europe retails stores (hardware and software devices in a store)
- 1-2 years of experience in a customer service or technical support role.
- Strong customer service skills.
- Technical aptitude.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite.
- Preferable with ITIL foundation certification - Added Advantages
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Job Detail
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Job IdJD1049701
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned