Service Desk Expert Japanese Speaking
Kuala Lumpur, Malaysia
Job Description
:
Skills And Qualifications
- Associate\'s Diploma/degree in IT or related field.
- Min 2 years of experience in a customer service or technical support role.
- To provide technical support to agents via floor walking activities and via acceptance of user interactions directly
Key Performance Indicators
- Feedback from Customers, Service Delivery Management, Team etc.
- Technical Assessments (where applicable)
- Proven track record of problem resolution.
- Evidence of sharing and re-use of knowledge.
- Successful production of documentation.
- Successful management and implementation of changes.
- Improvement/ enhancements to service delivery.
- Meets and improves service level requirements.
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Job Detail
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Job IdJD982613
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned