Job Description

Essential Job Duties and Responsibilities

• Provide technical service support on schedule and at the highest levels of quality
• Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply.
• Manage and co-ordinate with contractors and vendors.
• Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment.
• Contact customers to schedule visits and to ensure customer satisfaction.
• Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers.
• Conduct regular application and product technical training to ensure that customers are maintaining their equipment and optimizing its use.
• Complete service-call reports and installation reports. Maintain records and documentation of each job.
• Provide regular feedback to sales and service team, highlighting unusual issues during regular/system integrator installation to report and develop action plan.
• Provide feedback to management market information gathered in the field, including any related activities by competition and changes or improvements in Nordson products that may be desirable.
• Develop customer database, including types of equipment, parameter settings, type of guns, pumps, line speed, system integrator, material supplier etc used in all customer plants
• Maintain laboratory/test equipment in good working condition and work/service area as a conducive and safe environment.
• Submit weekly reports and other reports in a timely manner as required the supervisor.
• Be aware of inventory levels and advise customer service representative on critical parts to be kept in stock and available to fully support customer operation.

• University degree in electronic/mechanical engineering or related field.
• At least 3-5 years related experience in capital equipment service relevant industry, Customer field hands on experience are also required; working experience in MNC is preferred. Fresh graduate who is proactive and fast learner is favourable as well.
• Ability to read mechanical, electrical, pneumatic and dimensional drawings required.
• Basic electro-mechanical troubleshooting skills required.
• Experience in Adhesive Industry preferred

• Integrity, Honest, Hardworking, Proactive, Detail-oriented.
• Highly motivated and self-disciplined, self-motivated and customer oriented
• Excellent hands-on ability and self-reliant ability
• Team player, Strong sense of responsibility and accountability.
• Good command in English and Malay both oral and written.
• Able to speak and communicate in Chinese will be an added advantage.
• Fair computer skill - able to utilise Microsoft Words, Excel and PowerPoint.
• Have strong ability to work independently under pressure.
• Good interpersonal and communication skill.

• Domestic: 40%