Job Description

One of the key players in Medical Instrumental industry in Malaysia is looking for Service Engineer to join their team.

JOB RESPONSIBILITIES

• To arrange, coordinate & conduct goods delivery, installation, test and commission (T&C) at site
• To prepare after sales service documents such as repairing / calibration/ troubleshooting quotations, warranty certificate, Planned Preventative Maintenance (PPM) contract etc.
• To promptly attend breakdown call/ technical complaints from customer either through phone or on site attending.
• To analyses, evaluate, inspect and review findings to determine the solution to the problem that the customer demands
• To update, liaise and fill in the related document to Topcon Regional Office (TSM) pertaining to breakdown and warranty claim / repair either using email or contact form or portal service.
• To provide customers feedback and reports on their service request promptly through email or hardcopy.
• To plan for effective travelling plans as need to go outstation if needed.
• Responsible for the PPM contract stamping process if any.
• To propose and prepare Planned Preventive Maintenance (PPM) contract and provide repair solutions to customers which leads to technical sales to company.
• To look/ identify for technical sales opportunities and achieve assigned personal yearly technical sales target.

JOB REQUIREMENTS

• Minimum tertiary education, preferably degree in engineering or similar
• Solid technical knowledge & skills in repairing medical equipment
• Have IT knowledge background will be an advantage.
• To possess valid driving licenses including GDL
• Detailed oriented, analytical & problem-solving skills, deadline driven, and customer oriented.
• Experience in handling infrastructure connectivity or Information Technology.
• Familiarization with all parts of the products as well as familiarity with electrical of mechanical procedures

Interested candidates are welcomed to apply online or send your latest resume to ack.choo@jac-recruitment.com

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