Job Description

Client Background: Belgium MNC- one of the largest health service organizations with 60 million customer relationships across the world and support this with a worldwide staff of 30,000 employees. Industry: Insurance Service Provider Location: KL Headcount: 1 headcount Tenure: Permanent Remuneration: RM350 WFH Allowance + Yearly Flexi Allowance + Birthday leave + Bonuses & more Responsibilities: Serves as the local point of contact for Malaysia Office Act as the first line in a cross functional team set up environment. Implement new ways of working including monitoring of overall costs and investments on facilities, maintenance, equipment, events as well as recharge model applied to those costs. Ensure business continuity plans are developed, implemented, and monitored. Ensures compliance with the organization\'s policies and government regulations. Contributes to the review of operations systems and procedures as required to increase efficiency. Ensure and contribute to smooth execution of audit (both internal & external) process by providing support to Audit and Finance teams to ensure a successful audit event. Works towards leveraging best practices in other regions and countries rather than re-build by working closely with other site leads and ensure the approach is globally consistent and locally relevant. Stakeholder Management Build strong partnership with the relevant Directors and Managers, locally and on remote, to ensure that their needs, concerns, and expectations are acknowledged and managed. Share local insights e.g., local labour, real estate, regulator expectations etc. from the markets with stakeholders and managers/leaders. Raise the red flag in a timely manner with relevant stakeholders if there are people or administrative challenges like attrition, lack of team work, loss of productivity due to infrastructure issues etc. Engaging and Influencing People Be a motivator and stimulator to create a dynamic and agreeable work environment with strong people engagement. Maintain a reputation for professionalism with commendations for outstanding job performances and skill in stakeholder relations, employee relationships, and communications. Work closely with relevant people and taking input from different teams in terms overseeing synergies in the region, connecting the dots, and aligning with HR strategy, rea estate view and overall engagement. Hold periodical meetings with own teams and provide strong support and guidance to team members. Address legal/labor issues by working closely with managers and leaders. May get engaged in planning cycles to understand upcoming hiring needs and readiness with local teams plus inputs from a real estate perspective. Skills Requirements: Bachelor\'s degree, Masters preferred, or equivalent experience. 6 years\' experience in Financial Services industry preferred and 4 years\' experience leading people to deliver complex cross-functional projects. 6 years of strong leadership and team-management skills Demonstrated leadership skills with emphasis on consensus building and diplomacy to build cross-functional commitment to deliver intended results. Extensive experience/knowledge of the Global Health Care Industry, with specific background in customer service, claims processing/pharmacy benefits/insurances strongly preferred. Ability to work effectively and collaboratively across functional groups and with senior leadership, to facilitate a consensus amongst diverse personalities and styles, to move forward and drive results. Ability to exercise solid professional judgment in analysing business issues and exploring resolution options. Ability to work in a fast paced and changing work environment with quick turnaround requirements. Ability to motivate and retain staff. Strong track record of exceeding business metrics/ goals 25-30% travel domestic/international may be required. A holistic view on Operations from both business and service perspective Strong interpersonal skills with good verbal and written communication to internal and external clients Ability to speak, write and read English and any other language a plus. Hands-on working style on the key areas Capability to work under pressure and deliver results upon teamwork. Solid knowledge of basic Microsoft applications to include Word, Excel, PowerPoint, and MS Outlook Able to work under own initiative and proactive in recommending and implementing process improvements. Ability to organize, prioritise and manage workflow to meet individual and team requirements. A growth and strategic mind-set with a positive attitude towards change and the ability to play an active role in implementing change initiatives. Understanding the local market need, changes and proactively adjusting to the needs and making sure the local requirements are positioned in the global teams.

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