Job Description

DescriptionPrimary Objective:

• Design and provide products and services that empower our customers to enjoy greater banking convenience.
• Partners and works closely with respective internal & external stakeholders to drive Joy@Work portfolio growth, implement new products/customer journeys to meet Bank objectives, support strategic direction and create new ideas & solutions.
• Work closely with the respective Retail product owners to create a segment stickiness & value proposition by growing the customer product holding.

Key Responsibilities:Consumer Deposits - Mass Affluent & Joy@Work Solutions

• Design, develop APIs/digital engagement platforms to drive customers to become RHB\xe2\x80\x99s transactors by performing transactions with RHB and payroll customer by using RHB as their payroll Bank
• Improve & develop segment, deposit and Joy@Work propositions to address customers\' banking & lifestyle needs
• Innovate and develop new deposits products & customer journey to grow business and implement it across digital & non digital platforms.
• Generate new ideas with latest market analysis and customer needs thorough collaboration with partners with an enhanced customer journey to sustain business growth and maintain competitiveness in the market.
• Provides frequent update/communication to management on the progress of initiatives and projects.
• Ensure projects & initiatives meet business, schedule and budget objectives.

Consumer Deposits \xe2\x80\x93 Mass Affluent & Joy@Work Acquisition

• Actively drive acquisition for deposits, payroll, identify business opportunities and ensure targets allocated are met.
• Drive deposit acquisition and cross selling strategies through internal and external partnerships and loyalty programs
• Develop seamless product onboarding journey and explore new acquisition channels
• Supports a wide variety of initiatives across RHB Group in support of the deposit products.
• Coordinate sales channels and supporting units to grow deposit including CASA, Joy@Work and segment accounts.
• Design, plan and implement end-to-end sales and marketing campaigns to acquire customers, increase balances and cross selling to strengthen customers banking and transacting capabilities.

People Management

• Lead and develop a team by enhancing performance by setting clear BSCs and measuring against these on a regular basis includes team structure, tasks, performance management, team building, succession planning, mentoring, training and performance reviews.
• Identifying and providing feedback through one to one session, effective use of personal development plans, provision of coaching & development opportunities.

RequirementsRequirements:
Bachelor Degree - .Minimum 3-5 years\xe2\x80\x99 experience in Banking with exposures in product development or marketing and experience writing detailed business cases and product rollout plans

• Solid business acumen and strategic thinking & insight
• Innovative, creative thinking, good analytical and communication skills
• Ability to work effectively with internal & external partners across different platforms
• Ability to lead projects across multiple work groups
• Ability to understand business objectives and align it with customer experience

BenefitsDental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank