Job Description

Description Primary Objective: Plan, drive and manage IPA initiatives across the Group - drive automation opportunities to improve operations efficiency, productivity and cost efficiency. Strengthen bench-strength for self-reliance IPA COE and I Description Primary Objective: Plan, drive and manage IPA initiatives across the Group - drive automation opportunities to improve operations efficiency, productivity and cost efficiency. Strengthen bench-strength for self-reliance IPA COE and IPA developers for in-house development. Institutionalise IPA knowledge in RHB. Maintain overall IPA governance & framework, including control & change management. Key Responsibilities: Identify IPA opportunity within RHB Group and assess suitability for IPA Engage stakeholder to create awareness on IPA and identify opportunities Perform preliminary assessment to identify suitability Provide recommendationConduct feasibility studies on potential IPA initiatives and identify business benefits / customer (external and internal) benefits from IPA implementation Identify benefits with agreement from Process Owners Analyse other systems/environment dependency and perform impact analysis Employ an improvement mindset to identify and define problems that are less obvious, Challenge poor requirement and existing process design and recommend re-engineering of processes before IPA implementation Anticipate, identify potential risks to the process and propose effective mitigation plan to potential issues Evaluate costs, benefits and obstacles of potential solutions before implementationPrioritise initiative and recommend for implementation strategy and timeline Collaborate with Business / Process Owner to prioritise implementation Propose and devise plan with project timeline Engage with Process Owner to gather and document comprehensive business requirements and co-develop solutions Analyse current process, translates complex information in clear and structured way into Process Design Document with user endorsement Use systemic thinking and creativity in devising solution options and document in Solution Design Documentation with user endorsementPerform Project Management for the full IPA project / IPA Change Request cycle - from assessment >> requirement stage >> design stage >> administer development >> user test & acceptance >> implementation, control run and production run Manage and monitor end-to-end IPA process delivery Ensure relevant documentations are in order and signed-off where required Provide support to prepare environment, data and required access for development, SIT, UAT, implementation, Control Run and Production Run Discover and manage opportunities to improve / enhance existing process Support ad-hoc change requests due to underlying system change or design change and provide man-day estimates for handling new requirements Assign available staff to projects based on their skills and experience. Anticipate issues & risks and provide solution to mitigate the issues quickly to respect project timeline Address challenges & obstacles and drive closure of the obstacles between developers and Process Owner Provide training and coordinate hand-over take-over (HOTO) process to Process Owner to ensure seamless transition for change Drive Change ManagementLead and coach Solution Specialists.Provide solution design support to Operations Specialist to optimize Bot productivity.IPA solution customization includes analysis of customization requests and writing of amendment / programme specifications, designing, testing, and deployment. Requirements Requirements: Bachelor Degree - in line of IT, RPA, Programming, Project Management. 1. IT Project Management 2. UiPath or any IPA Solution Accreditation 3. Change Management Minimum 10 years working experience with more than 5 years in managerial role. More than 8 years' experience in process analysis, or IT support function. Excellent interpersonal and communication skills with good stakeholder management Strong documentation skills with eyes for details and structured process thinking Strong analytical and solution design Strong knowledge in IPA Strong technical skill in problem solving, testing and support Good managerial and negotiating skills Benefits Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards