Social Media Chat Support L Rotational Shift
Ara Damansara, Malaysia
Job Description
Handle all social media interactions including:
- Helping customers with their service issues
- Providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely. Requirements
- SPM/SPTM or Diploma - with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
- Willing to work on shift (including weekend and public holidays)
- Excellent English comprehension and writing skills
Contract length: 24 months Salary: RM3,000.00 - RM3,400.00 per month Schedule:
- Rotational shift
- Performance bonus
- Customer service: 2 years (Required)
- English (Required)
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Job Detail
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Job IdJD952106
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAra Damansara, Malaysia
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EducationNot mentioned