Job Description

Mohon

Company Highlights

• Work-Life Balance with a Dash of Fun
• Exciting Career Growth Opportunities
• Vibrant and Inclusive Work Environment

Kelayakan

• SPM/ Diploma / Bachelor\'s Degree in any Accounting / Business / Computer Science/ Information Technology related discipline.
• Strong interpersonal and communication skills in English & Mandarin, both verbal and written, as well as good listening skills. Ability to build rapport and establish credibility with diverse client groups.
• Have good presentation skills and strong social skills, with the ability to convey complex ideas clearly and concisely.
• Proven experience in software support, training, or consultancy roles, preferably in a customer-facing capacity.
• A self-starter mentality with a collaborative, team-player work ethic and eager to learn.
• Good analytical skills, ability to absorb new technologies and think outside of the box.
• Flexibility to travel for onsite client engagements and training sessions. Therefore, must possess a driving license and own transportation.
• Must be willing to work in PJ area, Kota Damansara.
• Fresh graduates are encouraged to apply.

Tanggungjawab

• Deliver engaging and informative training sessions (both on-site and online) to clients, ensuring they fully understand the functionality and benefits of our software products, including, but not limited to, SQL Accounting and SQL Payroll.
• Serve as a trusted expert to our clients, providing expert guidance on software deployment, software support, and implement strategies.
• Work closely with customers to identify their training needs and tailor training programs accordingly.
• Ensure successful implementation of software solutions by providing technical support and troubleshooting during the deployment phase.
• Control of the training successes and learning progress of the participants through continuous feedback.
• Stay up to date with the latest features and enhancements of our software products and incorporate them into training materials.
• Collaborate with internal support teams to develop training materials, including user manuals, presentations, and online resources.
• Provide technical assistance/support and solutions for incoming inquiries via chat, phone, and email in a professional, timely and accurate manner as per Service Level Agreement (SLA).
• Install, configure, migrate, or upgrade the SQL software systems as and when required.
• Foster strong relationships with customers, addressing their software-related queries, concerns, and feedback in a timely and professional manner.
• Collaborate with the sales and support teams to identify upselling opportunities and contribute to the growth of the business.
• Contributing to and executing continuous improvement initiatives.
• Performs other related duties as assigned.

Manfaat

Key Benefits:

• Great remuneration packages
• Attractive commission scheme/ allowances
• Diversified career growth and advancement opportunities
• Season Parking
• Medical benefit
• Office snack and beverage perks
• Company trip
• Smart casual dress code
• Easy access to MRT Surian

Manfaat tambahan

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Training Provided
• Allowance Provided
• Annual Bonus
• Performance Bonus
• 5 Working Days
• Company Trip

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