Tiktok Customer Service / Chat Agent / Rm3500

Bangsar South, Malaysia

Job Description

For Registration Please WhatsApp 014-630 8901 Job Brief :

  • The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product.
  • This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc).
  • The role reports directly to the Team Leader of Customer Service.
Job Responsibilities :
  • Primarily act as the interface between buyer and seller via various contact channels, including voice, email, online chats, case management, etc.
  • Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
  • Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
  • Primarily handle escalations related to manager callbacks and service recovery cases via emails.
  • This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via call back, email and social media on a timely manner
  • Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
  • To meet Key Performance Indicators (KPI)
  • To record case details in Customer Relationship Management (CRM)
  • Communicate effectively by providing accurate information to the users, external partners and stake holders
  • Provide an effective solution for customer disputes issue
  • Assume additional responsibilities as assigned
  • Communicate effectively with team members
  • To take on ad-hoc projects/assignments
  • Undertake any other duties as and when assigned by Management.
Job Requirements :
  • Candidate should possess minimum SPM / Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
  • Preferably Executive specializing in Customer Service or equivalent
  • Preferably at least 1 year of related working experience in a Contact Centre
  • Experience in managing Live chats, emails, and inbound calls
  • Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
  • Strong communication skills in email, face-to-face conversation and messenger discussion
  • Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
  • Business writing skill is mandatory
  • Good typing skill
  • Strong logical thinking and problem-solving skills at all times
  • Able to work independently in a fast-paced environment
  • Good team player, positive attitude and eager to learn
  • Fast learner and able to adapt to changes
  • Ability to multi-task, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Willing to work on (24/7) shift, 5 days weekly
Working Location : Bangsar South
Basic Salary : RM2400 - RM3500 5pm Allowance : Upto RM300 Attendance Allowance : RM200 Job Type: Full-time Salary: RM2,500.00 - RM3,500.00 per month Benefits:
  • Professional development
Schedule:
  • Rotational shift
Supplemental pay types:
  • Performance bonus
Education:
  • STM/STPM (Preferred)
Language:
  • Bahasa Melayu (Preferred)
  • English (Preferred)

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Job Detail

  • Job Id
    JD949033
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangsar South, Malaysia
  • Education
    Not mentioned