Job Description

Description

Primary Objective:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank\xe2\x80\x99s products and services towards customer satisfaction.

Key Responsibilities:
Customer Service Management\xe2\x80\xa2 Handle initial contact of inbound calls including customer greeting and service need identification.\xe2\x80\xa2 Responds to customer\xe2\x80\x99s inquiries on Bank\xe2\x80\x99s products and services.\xe2\x80\xa2 Raises accurate and prompt service requests to the fulfillment teams.\xe2\x80\xa2 Facilitates transactions and account maintenance functions over the telephone.\xe2\x80\xa2 Navigates customers through the IVR where necessary.\xe2\x80\xa2 Identifies opportunities to improve productivity, efficiency and quality in the service team.\xe2\x80\xa2 Maintain a positive work environment that foster collaboration among colleagues.\xe2\x80\xa2 Perform outbound call on services that require further action or relay information to the Customer.\xe2\x80\xa2 Problem solving and able to work extra mile.\xe2\x80\xa2 Strive for first call resolution without transferring or escalating the call to other parties. Leads Management\xe2\x80\xa2 Perform cross-selling/up selling and provide referrals triggered by customer request to relevant parties.\xe2\x80\xa2 Any other responsibilities assigned by the management

Requirements

Requirements:
Bachelor Degree - Any related field(s).

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with custome

• Pleasant personality with excellent verbal and written communication skills. \xe2\x80\xa2 Excellent telephone etiquette.\xe2\x80\xa2 Able to work independently with minimum supervision.\xe2\x80\xa2 Strong oral communication and problem solving skills.\xe2\x80\xa2 High customer service orientation.\xe2\x80\xa2 Computer literate.\xe2\x80\xa2 Good stress management ability.\xe2\x80\xa2 Must be a strong team player

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank