Job Description

Provide leadership, direction and management oversight of the GBS FM Operations Digital Channels function across both Malaysia and India. The incumbent is responsible for execution of the FMO digital strategy and delivery against the FMO operational key results . The role would require collaboration with senior FMO and FM leaders with the end goal of onboarding new and existing FM Operations clients to post trade digital solutions. This role will build out the FM Operations strategy that delivers improved user experience, increased operational capacity and straight through processing through well-defined customer journeys.

Responsibilities*

Strategy*

• Strong understanding of the wider FMO, FM and CCIB client and digital strategy
• Responsible for leading the GBS FM Operations channels team, defining and driving the overall strategy of the function in addition to overseeing the day-to-day operations of the team
• Establish an efficient, professional and effective channels onboarding approach and function to onboard new and existing clients to all appropriate post trade solutions
• Digitize the entire scope of FM Operations post trade client touch points with emphasis on improving the client experience
• Continue to improve our digital presence and leverage the banks Digital Network
• Leverage data/analytics to track against business priorities and identify new opportunities
• Developing long term plans to sustain and support the business, anticipate the future trends

Processes*

• Constantly seek opportunities for E2E STP across the FM Operations, through the enablement of digital channels through the collaboration with the FMO processing teams
• Manage the GBS Financial Markets Operations post trade (allocations, confirmations, settlement instructions, margin interactions, reporting) digital channels solutions client onboarding
• Manage client onboarding onto SC proprietary channels across Financial Markets.
• Identify and drive digital channels client adoption across FMO (MI driven)
• Formalise and agree the GBS target operating model, including the completion of Process mapping, Control Models, Department Operating Instructions, Capacity Modelling, Capability assessment for organisation design
• Develop an approach working with the technology and business teams to adopt best practice in digital channel management
• Ensure participation in global industry forums on topics relevant to the function
• Adopt Agile best practices and new ways of working to run onboarding experiments to increase velocity of digital onboarding

People & Talent *

• Build and develop a high performing functional Digital Channels team
• Lead by example and build the appropriate culture and values within the team
• Set appropriate tone and expectations and work in collaboration with risk and control partners
• Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
• Employ, engage and retain high quality people
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Risk Management*

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks across all functional areas of accountability
• Demonstrate an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them and ensure you take reasonable steps in managing them
• Execute your risk and control responsibilities as both a Process and Failure Point Owner
• Ensure that risks are identified, assessed and managed (including escalation and mitigation) in line with the Banks policies
• With Country/Group/GBS, PGC, Compliance, Business leaders and support functions, maintain a strong and appropriate control environment across the relevant business
• Ensure identified control testing defects are resolved, including identification of root causes and any associated process changes required to minimise the probability of process failures
• Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices
• Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting time lines. This includes the implementation of any appropriate process and control changes to minimise the probability of a re-occurrence
• Ensure Country/Group/GBS Residual Risk is completed to the appropriate scope, quality and timelines
• Define and evolve regulatory compliance reporting and key metrics for senior management and regulators
• Lead Operational Risk control framework assessments/updates for regulatory compliance related processes and associated control gap remediation, in partnership with control functions

Key stakeholders*

• Financial Markets Senior Management Team, FMO Product Owners, Vendors,
• Interface with in-country stakeholders to ensure alignment on key priorities and visibility over progress and future pipeline of digital initiatives
• Act as informed advisor to internal stakeholders across the front-to-back teams with respect digital post trade solutions
• Build and maintain an active industry presence, contributing to and driving industry dialogue across the spectrum of operational digital channels matters, new solutions and industry adoptions
• As a senior member of the global FM Operations team, represent the wider function in a credible, informed and professional manner with all stakeholders to the spectrum of FM Operations processes

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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