Job Description

We are looking for customer-oriented, self-driven, energetic individuals who are hungry for an
excellent entry-level opportunity to get their foot in the door of a fast-growing, global organization! As
a Prometric employee, you\'ll become part of a team of professionals who collectively know more about
the testing and assessment industry than anyone in the world\xe2\x80\x94all the while gaining new knowledge,
skills, and experience that will enhance your career. We believe that employees are at the heart of our
organization and drive our success.
Highly desirable shift hours between 8pm and 8am, Monday through Friday, with possibility of minimal
weekend work. This is a contact center environment, with extended periods of time sitting at a desk
handling inbound phone calls and/or processing applications via computer.DUTIES & RESPONSIBILITIES:
\xef\x82\xb7 To assist the candidate with all aspects of the testing process from registration to test delivery.
\xef\x82\xb7 To interface between candidates, clients and test sites in a professional and efficient manner.
\xef\x82\xb7 Achieve and maintain all key quality and productivity metrics.
\xef\x82\xb7 Escalate unresolved candidate grievances to designated departments for further investigation.
\xef\x82\xb7 To respond to incoming chats/emails/calls within a specified timeframe according to company
guidelines.
\xef\x82\xb7 To ensure excellent reliability with minimal unplanned absences as per company guidelines.
\xef\x82\xb7 To attend required training to continually learn knowledge of practices, procedures, policies and
clients.
\xef\x82\xb7 To communicate and participate in team meetings, in order to share best practice and flag issue to
the Team Manager.
\xef\x82\xb7 To meet agreed objectives enabling the corporate objectives to be achieved.
\xef\x82\xb7 Continuously identify work process improvements and communicate to Team Manager and (or)
Management Team.KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
\xef\x82\xb7 Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor\xe2\x80\x99s
Degree or equivalent
\xef\x82\xb7 Experience in Customer Service environment
\xef\x82\xb7 Excellent written and spoken English
\xef\x82\xb7 Ability to empathize and remain professional during all interactions
\xef\x82\xb7 Applicants should be willing to work on rotational shift, which covers both weekends and public
holidays and night shift.

Prometric