Ensure same day delivery processing time for Remittance products from submission time until completion of processing;
Ensure compliance to Remittance Policy, Manual & Guidelines and SLA;
Ensure the following are met upon processing of customer's application : Fund are sighted, Screening application, Confirm to Bank's policies, procedures and guidelines, To perform AML and escalate to business unit if required
Escalate to business unit (Remittance (REM),wealth Management Operation (WMO) & Capital Market Operation (CMO)) & other related parties for approval
Update the of Daily Register
Attend to telephone enquiries and reply to swift/mails enquiries when required.
Handle business unit (Remittance (REM), Wealth Management Operation (WMO) & Capital Market Operation (CMO)) & other related parties complaint promptly.
DATA PROCESSING/RELEASING
Ensure accurate data entry in AMLA and Swift Alliance etc; and other related method payment are accurate.
Perform data entry and / or approve / authorize Swift Alliance related transaction.
Check GL entries & related payment instruction are in order.
Retrieve the document if there are required.
Housekeeping & filing of documents are timely and easy to retrieve;
Assist peers on delivery of other remittance products within the business unit as and when required.(Multi-tasking)
ADMINISTRATIVE
Prepare daily/weekly/monthly/SLA Report.
Monitor and ensure KPIs are met.
Motivate staff/peers (if applicable).
Timely submission of Reports i.e SLA, CUR, MAS reports, Month End Report & etc.
Handle additional functions, ad hoc assignment or projects related to Remittance Department.
To perform Testing of System related matters as and when required.
Perform data entry for Capacity Utilization Rate (CUR).
Monitor Overtime & ensure justification recorded for management's reporting.
Check and approve alerts in AMLA system (With approval by related team/person).
Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.
Requirement:
Basic Degree/ Diploma
Minimum 2 years of experience is cash management
Good written and verbal communication skills in English & Bahasa Malaysia
Good analytical & interpersonal skills
Willing to run the extra mile meet service commitments without compromising on operations risk
Only shortlisted candidates will be notified.
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