Job Description

:As a member of the Cloud Hardware support organization, you will be responsible for leading a team of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.Career Level - M4Responsibilities:

• Providing leadership, direction, and operational excellence within sites/territory
• Translates organisation goals into performance objectives for each team member and measures individual performance against plan.
• Develops employees through regular 1:1s, performance reviews, development, and training needs.
• Master all service delivery/operation related processes and advises team members on the effective and efficient way to use Oracle services and products, tools, interfaces and procedures.
• Responsible for KPI and metrics improvement.
• Reacting to and managing any incidents/escalation that occur, driving resolution and after-action analysis.
• Working at a global level with peers to achieve consistency.
• Coaching and mentoring individual contributors across the organization
• Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

About Us:As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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