Silentmode Sdn. Bhd.
Based on specification mentioned regarding project/ task as per task assignment/ contract for service/ employment contract/ service agreement/ secondment agreement. As Project Management Executive, execute following task (but not limited to): Preparing action plans, analysing risks and opportunities, and gathering…
Candidates with a background in Product Operations, Customer Service, or Product Success Lead, along with strong technical skills, are encouraged to apply for the Service Operations Lead position Requirements & Qualification Bachelor's degree in computer science, information technology, engineering, business,…
We are hiring for a Technical Support Engineer (Tier 2 / Tier 3), and similar roles include Systems Support Engineer, Network Support Engineer, Application Support Engineer, IT Support Specialist, Helpdesk Engineer (Escalation), Field Support Engineer, and Cloud Support Engineer &…
This position is open to fresh graduates, internship seekers, or individuals exploring opportunities in Customer Support, Service Coordination, or Operations Support roles. Requirements & Qualification Diploma or Degree in Software, Information Technology, Computer Science, or Business Administration, preferably with up…
Requirements Diploma or Degree in Software, Information Technology, Computer Science, or Business Administration, preferably with up to 1 year of work experience in a related role. Fresh graduates are highly encouraged to apply. Responsibilities Act as the first point of…
Requirements & Qualification Bachelor's degree in Computer Science, Engineering or any related field, or a Diploma with 5 years of experience in similar role or software engineering is required for this position. Strong experience with Git. Knowledge of software design…
This position is open to fresh graduates, internship seekers, or individuals exploring opportunities in Customer Support, Service Coordination, or Operations Support roles. Requirements & Qualification Diploma or Degree in Software, Information Technology, Computer Science, or Business Administration, preferably with up…
Requirements & Qualification Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or a Diploma with 2 years of experience in technical operations, system administration or similar role is required for this position. Proficiency in product deployment,…
Requirements & Qualification Diploma / Bachelor’s degree in Computer Science or any related field. Minimum 5 years of work experience in similar role is required for this position. Proficient in data analysis, process mapping, and requirements documentation. Exceptional analytical and…
Responsibilities: Develop, maintain, and enhance operational processes and procedures within the section, ensuring alignment with ITIL practices, organisational goals, and compliance requirements. Continuously review and optimise workflows to improve efficiency, reduce incident volumes, and support business continuity. Utilize in depth…
Responsibilities: Serving as the first point of contact for client inquiries and support requests. Documenting and resolving basic client issues. Following established support procedures. Escalating complex issues to Tier 2 support when necessary. Ensuring positive and professional communication with clients…